Refund Policy

Effective Date: August 2025
Company Name: Precision Borehole Services Ltd
Registered Address: Bexley Road, Erith, DA8 3EU
Contact: Precisionboreholeservices@hotmail.com

1. General Policy

Due to the nature of borehole services, which involve site-specific work and upfront costs, refunds are only issued under specific circumstances outlined below.

2. Deposits and Prepayments

• A non-refundable deposit may be required to secure booking and cover initial mobilisation costs.

• If the Client cancels the service at least 7 days before the scheduled start date, a partial refund may be issued, minus administrative and mobilisation costs.

• Cancellations made less than 7 days before the start date are not eligible for a refund.

3. Service Cancellation by the Company

If Precision Borehole Services Ltd cancels the service due to unforeseen circumstances (e.g., equipment failure, safety concerns, or force majeure), the Client will be offered:

• A full refund of any payments made, or

• The option to reschedule the service at no additional cost.

4. Unsuitable Site Conditions

If work cannot proceed due to undisclosed or unsuitable site conditions (e.g., restricted access, underground obstructions), the Company reserves the right to:

• Charge for time and resources already committed.

• Offer a partial refund based on the stage of work completed.

5. Refund Processing

• Approved refunds will be processed within 14 business days.

• Refunds will be issued via the original payment method unless otherwise agreed.

6. Disputes and Complaints

If you believe you are entitled to a refund, please contact us in writing at [Insert Email]. We aim to resolve all refund-related queries within 10 business days.

7. Changes to This Policy

Precision Borehole Services Ltd reserves the right to amend this policy at any time. Updates will be posted on our website and communicated to clients where applicable.